Benefit Service Representative - Work from Home - Bilingual a Plus!

About You: You thrive in a fast-paced environment. You’re curious and have an eye for detail. You strive to exceed expectations, and
succeed. You’re excited by the opportunity to join a fast-growing company with unlimited opportunities for professional
growth and competitive benefits. Does this sound like you?

Description:  This position involves receipt of inbound calls for the purpose of verification of benefits and answering questions from
providers, members, and clients. The benefits service representative will maintain knowledge of health claims, coding,
and processing guidelines. In addition, the benefits service representative will also maintain knowledge of plan designs,
PPO networks, Indemnity plans and all other contracts and services provided by the Boon Insight Team. The benefits
service representative is a key position in the team that requires communication of accurate, courteous, and clear
information to all callers. Highly developed organization and effective communication skills are a must.

Responsibilities include:

• Answering a high volume of inbound calls and maintaining a rapid response rate according to the
  agreed/standard metrics.
• Logging information of calls received where required.
• Maintaining effective relationships with co-workers, and supervisors, while displaying professionalism, efficiency,
  and courtesy.
• Maintaining great customer service communications with providers and other departments.
• Researching and resolving customer inquiries.
• Working knowledge of Excel and Word.
• Completing forms for follow-up with other departments.
• Pursuing personal development of skills and knowledge of necessary for the effective performance of the role.
• Advising department or unit of possible issues by trending types of calls received.
• Completing projects assigned by the manager.
• Attending mandatory workshops and team meetings.
• Performing other duties as assigned.

What we are looking for:

• High school education or equivalent
• 1 year of customer service/call center experience
• Medical background a plus (medical office, medical facility, etc.).
• Bilingual candidates a plus (English and Spanish)
• Excellent organizational, written/verbal communication skills, ability to handle multiple tasks while maintaining a
  high level of quality.
• Adaptability and flexibility in a changing environment required.

Physical Requirements:

• Must be able to remain in a stationary position for 80% of the time.
• Must use close visual acuity to perform an activity such as: preparing and analyzing data and figures,
  transcribing, viewing a computer terminal and expansive reading.
• Must be able to lift or move items up to 20lbs.
• Must have the ability to move files, open filing cabinets and bend or stand as necessary

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that
are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or
without notice